Supprot

GLORY tech Know How

We manufactured first compact laser cut&engraving machine in China in 2007 with SANSEIKOLASER. Since then, we promoted autofeeder, camera, projection, all sorts of function on laser machine continuously. Gloryuma will take firm steps with SANSEIKO to make a better machine for us in the future.

Our Global Network

Your satisfaction and continuity of service for your business is our top priority. Therefore, we focus on develping our services to ensure and maximize your use of our solutions.

As your needs may vary,depending on whether you are in manufacturing, leading a network of well-known brand retail stores, or an independent entrepreneur expert at your activities. We make every effort to match our service level and efficiency to your expectations.

We have established an international maintenance and technology centre to bring together all technical skills and capabilities. This allows us to:

  • Ensure quick repair meets our group quality standards

  • Provide hotline technical support for extension of business hours

  • Make sure your backup machine is available in case your backup machine becomes unavailable.

  • Ship spare parts within Day+1 lead time.

  • Give you access to application-trained experts.

In In addition, our  technical staff and our partner dealers in morethan 20 countries provide the necessary on-site support for the use of our solutions.

Training and commissioning

We offer the solutions for the installation and commissioning of your equipment that fit to your set-up and expectations.  

You want to be autonomous? We will provide you with our standard operating procedures and training videos available online on our support center.  

You wish to have our technicians present alongside your teams? We come on site for a commissioning with our experts working hand in hand with you.

In a similar way, our training modules are available for the full range of our machines, softwares  and accessories and are designed to fit to the level and profiles of the training participants, online, remotely or onsite and at our training facilities. Training is a fully integrated part of the commissioning of our solutions.


Technical Support

For each of your enquiry, we bring you a local support in your language in more than 20 countries where we have established presence directly and with our distribution partners.  

This method makes us efficient and reactive to your needs for assistance. With the expertise of our support, we can address 80% of your requests remotely, for a quick resolution that secures the service continuity of your operations.  

You benefit from our information system dedicated to technical support that can be accessed by our network 24/7, where our technicians find all our equipment’s specifications and maintenance standard operating procedures, as well as order spare parts to be shipped everywhere in the world within one working day.



Our service offer

Thanks to experience gathered with SANSEIKO and our global presence in more than 20 countries with SANSEIKO technicians and our distributor partners, we can offer you a wide range of services.

Developed to fit to your requirements precisely, we offer standard or customized services  

  • Global service contract

  • Software service contract

  • Preventive or curative maintenance contract

These contracts may include the following:  

  • Back-up machine to secure your operations continuity

  • Hotline support with extended hours and in your local language

  • Service level agreement for on-site interventions and resolution time.  

  • Warranty extensions up to 5 years

  • Spare-part shipment within one working day

  • Consignment stock on spare parts

  • Additional training modules

It is easy to contact us to define with you the most suitable service contract that will fit closely to your needs. 


Support Center

Clients, integrators, distributors, anyone with a marking machine becomes a member of the group's Support Center.

A dedicated web portal is available 24 hours a day/7 days a week and it provides online access to practical information, including integration guides, command instructions, PLC programming examples, maintenance documentation, and expanded views of spare parts, etc.

The main functions of this privileged access are as follows:

Fast access to all the technician information and tools required for the installation and use of the products.

Fast and simple identification of part references, easy access to part information, baskets of items and related functions.